Dynamic Routing Tables

When using dynamic routing, you need to define the routing table with the dimensions and tags which are used to direct the alert to specific channels or users. These routing tables are CSV based files which contain three columns:

• The dimension or tag value by which the routing is done.
• The email or channel name to which the alert will be sent.
• The channel type (see the list below)

Note the following when defining your routing table:

1. The dynamic routing table must be in CSV format, and consist of three columns with a maximum of 10,000 rows.

2. The Anodot API can also be used to upload and edit dynamic routing tables.

3. Header line is mandatory (as opposed to previous versions of dynamic routing tables).

4. Existing data from legacy routing table files without headers that are already uploaded to the system will support email only; this data will be automatically converted by Anodot to the new format

5. The channel has to exist before uploading the file. If you attempt to upload a file referring to a channel name which hasn't been created yet - the upload will fail. Possible channel types can be viewed below and in Anodot's API documentation .

6. The channel name is case-sensitive and should be identically matched to avoid upload failures.

7. The channel type for direct emails is ‘Email address’. Note the difference between email and email address. email is an email channel (as defined in the Channels management page) and email address is a specific email address. You may use several emails separated by a semi-colon (;).

8. To ensure you can still route the alert to someone even if the dimension value in the metric is not found, you can define a NOT_FOUND value in the dynamic routing table. As a result, when a dimension value is not found in the routing table file AND the NOT_FOUND entry exists, the alert is sent to the recipient in the {NOT_FOUND} line, as shown below.

   Dimension or tag value	Channel name	Channel type
   {NOT_FOUND}	[[email protected]]	email address

Channel types

Use the exact string in the type column according to your needs.

Attached to this article are sample CSV files where the dimension is country and according to the country, the alert is routed to a channel. The first one (multiple channels.csv) uses multiple channels types and the second uses (histbycountrymultiple.csv) multiple mails per dimension value.

📎 hitsbycountrymultiple.csv

📎 multiple channels.csv