Anodot JIRA integration

This article describes how to integrate Anodot and JIRA, and includes:

• Defining a Channel in Anodot
• Editing a JIRA Channel
• JIRA Alert Example

Note: To set the JIRA channel as the recipient when creating/editing alerts, see the instructions here.

In addition, note that Anodot supports:

• Alert Open events - will open issues in JIRA
• Alert Update/Close events - will add comments in existing issues

Defining a Channel in Anodot

1. In JIRA determine the project and task type you want to send alerts to and then create an API token. Follow the instructions provided by Atlassian for creating a token.
2. In the Anodot Navigation Panel, click INTEGRATIONS > Channels. The Channels page is displayed.
3. In the top right corner, click + New Channel to create a new channel and select JIRA.
   
   
   
4. In the New JIRA Channel dialog, define the following:
   
   • • Enter an Anodot Channel name.
     • Your JIRA domain in the URL field.
     • For JIRA Cloud installations:
       • In JIRA User, enter the JIRA user email you are planning to use.* 
       • In Access Token, paste the Access token you created in JIRA.
     • For JIRA On-Premises installations:
       • In JIRA User, enter the JIRA user name you are planning to use.* 
       • In Access Token, paste the Password you created in JIRA.
         * This will be the reporter of the JIRA issues later on.
       • Refer to Allowlist Anodot Servers to allow access to your JIRA installation.
     • Choose a Time Zone. The alert information will be displayed according to this time zone.
     • Add Http Headers (optional). Ensure a valid JSON is used in the header;  it can contain several http header values, separated by commas. Note that the headers are used by the receiving side and do not affect the alert content.
     • If the RBAC feature is enabled in your account, define the Access Settings:
       • Select Everyone if you want all registered Anodot users to have access to the data in this channel. In the Add Members dropdown list, select members already registered in Anodot. You can also add email addresses; use a comma-separated list of email addresses.
       • Select Selected Groups if you want to restrict access to the data in this channel to specific groups. In the displayed Who can access dropdown list, select the relevant groups.
     • Select the Ungroup metrics in alert checkbox if you want to split the trigger at the metric level, so that each metric can be managed separately (for example, an alert with 50 metrics will be separated into 50 separate JIRA tickets). This is especially relevant when different users in your organization are responsible for different regions, departments and so on.
     • Click Create initial connection to validate the connection and retrieve the list of available JIRA projects and issue types.
     • To link the channel to the required JIRA project, select a JIRA project ID. Note that the JIRA project list is per user rights; only projects which you have access to will be displayed.
     • Select a JIRA issue type for the chosen project.
       
       
5. Click Create Channel.

Editing a JIRA Channel

To change the JIRA project ID and task type to which alerts will be sent:

1. From the Navigation Panel, click INTEGRATIONS > Channels.
2. Choose the JIRA channel you want to update.
3. Click View to open the Edit JIRA Channel dialog.
4. Update the JIRA project ID and/or issue type.
5. Test the connection [optional].

JIRA Alert Example