Creating a PagerDuty Channel

DEFINING A PAGERDUTY CHANNEL WITHIN ANODOT

  1. Login to Anodot as an Admin user.
  2. From the main Navigation panel, choose Management > Channels, to create a new channel. The Channels window is displayed.
  3. Click the New button to create a new channel and choose PagerDuty Instance.
    PD_New_Channel_menu.png

  4. You will be redirected to PagerDuty. Enter your PagerDuty login information and click Authorize Integration.
    PD_Authorize_Anodot_to_Integrate.png

  5. Choose the Integration from the pre-defined Anodot Integrations within PagerDuty, or create a new service and Integration.
    PD_Configure_the_Anodot_Integration.png

  6. Click Finish Integration.

TESTING A PAGERDUTY CHANNEL

To test a channel immediately upon creation or at any other time:

  1. From the main Navigation panel, choose Management > Channels.
  2. Click on the required channel, a work panel is displayed.
  3. Click the Edit option.
    Edit_PD_instance.png
  4. Click the Test Instance link to verify that the channel is operational.
  • In Anodot: The response will be displayed to the right of the Test Instance link
  • In PagerDuty a test incident will be created for the service

LINKING THE CHANNEL TO EXISTING ALERTS

  1. From the main Navigation panel, choose Alerts.
  2. Click the required alert, to open a work panel,  choose the Edit option.
    PD_Linking_channel_to_existing_aletrs.png

  3. In the Recipients section, choose PagerDuty and choose the specific Instance which maps to the PagerDuty service. Repeat the process to add multiple services. 
    PD_recipients.png

FAQ

Is it possible to create a channel directly from an Alert?

Yes, to create a new channel from within an alert:

  1. In the Recipients section, choose PagerDuty from the Channel list and Add PagerDuty Instance in the Instance list.
    PD_Add_PagerDuty_Instance.png

  2. You are directed to PagerDuty login. Continue from step 4 in Defining a PagerDuty channel within Anodot.

 

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