Commenting on an Anomaly Group

Providing comments on your investigative findings is helpful to other users or the next shift support staff.

To comment on an anomaly:

  1. Open an Anomaly dashboard.
  2. Click INVESTIGATE to show all anomalies in the group.
  3. Click the Comments icon . The Activity Stream dialog box opens.
  4. Select the Comment Type:
    • Comment – Describe additional information or steps taken to get to the root cause.
    • Resolution – Describe the actions taken to resolve or mitigate the issue.
    • Root Cause – Describe the root cause behind the anomaly.
  5. Type your Comment/Resolution/Root  in the text box.
  6. Click Submit.
    The comment, type, and a timestamp show below in the Activity Stream.
Was this article helpful?
0 out of 0 found this helpful